The Curve Shipping Policy

Thank you for visiting and shopping at The Curve! We appreciate your support and are committed to getting your order to you as smoothly as possible.

Please review our shipping policy below for information about local pickup, Calgary delivery, and shipping within Canada.

1. Calgary Pickup & Local Delivery

We offer convenient pickup and local delivery options for customers in Calgary, Alberta.

Local Pickup

  • Customers can pick up their orders at no additional charge.
  • Pickup arrangements and instructions will be provided after your order is confirmed.
  • Please wait for our confirmation before coming to collect your order.

Local Delivery

  • We offer delivery within Calgary, with orders typically delivered within 1–3 business days.
  • Delivery availability and applicable fees will be displayed at checkout.
  • Delivery times may vary depending on order volume, weather conditions, and other circumstances.

2. Shipping Within Canada

We ship our products to customers across Canada.

  • Processing and Shipping: Orders are generally processed and shipped within 1–3 business days after payment confirmation, excluding weekends and holidays.
  • Shipping Carrier: We reserve the right to select the postal or shipping service used for your order based on availability and delivery requirements.
  • Shipping Fees: Applicable shipping fees will be calculated or displayed at checkout before you complete your purchase.
  • Delivery Estimates: Delivery times depend on your destination, the selected shipping service, and carrier operations.
  • Tracking: Tracking information will be provided when available.

Please ensure that your shipping address and contact information are accurate when placing your order.

3. Shipping to the United States

At this time, we do not offer shipping to the United States due to current tariff requirements and US customs and border-related complications.

We apologize for any inconvenience and appreciate your understanding.

4. Order Processing & Delays

We aim to process orders within the timeframes stated above. However, processing and delivery may occasionally be affected by holidays, severe weather, high order volumes, postal service disruptions, or other circumstances beyond our control.

All delivery timeframes are estimates and are not guaranteed.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your order details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped due to incorrect or incomplete address information.

6. Lost, Delayed, or Damaged Orders

If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order number and details of the issue. We will do our best to assist you and work with the shipping carrier when appropriate.

For damaged items, please retain the packaging and provide photographs if possible.

7. Contact Us

If you have any questions about our shipping policy, pickup options, or an existing order, please contact us through our website.

 

Thank you for supporting The Curve. We appreciate your business!